[{"type":"vizyBlock","attrs":{"id":"vizy-block-LU0O2e8wW5","enabled":true,"collapsed":false,"values":{"type":"type-0jFlVakMTB","content":{"fields":{"sectionHeight":"h-auto","backgroundColour":"bg-white","textBuilder":{"new1":{"type":"heading","enabled":true,"collapsed":false,"fields":{"headingText":"General terms and conditions","headingColour":"text-black","headingSize":"text-5xl"}},"new2":{"type":"text","enabled":true,"collapsed":false,"fields":{"text":"##### **About this estimate**\n\nThis estimate is valid for a period of 30 days from the date of issue.\n\nThe following documents should be read together to understand the scope and price of our quoted services:\n\n- our estimate\n- your brief, if supplied\n- these General Terms and Conditions\n- our Digital Terms and Conditions and other subcontractor terms and conditions, if applicable.\n\nThis estimate has been provided according to your brief to us. You should assume that unless a service has been explicitly listed in this quote, it is not included in the price.\n\nAlterations to this brief or specifications will incur further costs, and we reserve the right to alter this estimate should we believe the changing scope of work falls outside of what was originally quoted.\n\nIt is your responsibility as the client to contact your account manager prior to approving the quote if you have queries or require clarification about any items in the quote. It is also your responsibility as the client to ensure this estimate accurately reflects the scope of work you require.\n\nBefore we begin work, you must sign your approval of the quote and, if your organisation uses an ordering system, provide an order number or purchase order.\n\nYour acceptance of this quote includes full acceptance of the conditions and payment terms listed in this document. Once quotation approval has been provided, these conditions and payment terms are not negotiable.\n\n##### **Beginning your project**\n\nWe will not schedule or begin work on your project until we receive from you all of the artwork, content and other files required for the project, as well as the signed estimate or a purchase order.\n\nFor example, for an annual report, this might include all finalised content, graphs, charts, photos, captions, financial statements and logos. This saves our studio unnecessary downtime and you money.\n\nWe will negotiate and document exceptions where required, but please be aware this may affect your costs and timeline.\n\nYour NWO account manager may provide you with a checklist to ensure you are aware of all material that you must provide before we begin work on your project.\n\n##### **Brief**\n\nUsually, projects within NWO are worked on according to a brief developed in consultation between you and us. If you have not supplied a written brief to us, we may ask you to fill out our briefing template before we create an estimate. You need to check the wording of our estimate directly reflects your understanding of the work we’re carrying out for you. If it does not, please tell us and we will not begin working on the project until your concern is answered.\n\nChecking, approval and signing-off\nAs the client, you are responsible for checking your project for any errors and approving the final project. When you advise us that you approve a project, we take this to mean that you have checked it thoroughly for errors and that you are satisfied it has been completed to your satisfaction. For complex or additional jobs, we may ask you to fill in an approval form.\nAlthough we have procedures and systems in place to ensure the highest quality of our work, checking for errors is ultimately your responsibility. On some projects, we may require you to provide your approval in writing before we finish work on your job or continue to publication or printing.\n\n##### **Client-directed alterations**\n\nAs much as possible, we try to accommodate client input and alterations within our quotes. However feedback, corrections and alterations to the brief over and above those quoted will be charged as incurred.\n\nThis is how we define a single round of changes: We supply the draft product, you email or otherwise detail the changes, and we then include those changes in our final product to you. Please note our preferred way of receiving changes is via a marked-up PDF.\n\nChanges beyond this scope will be charged as author’s corrections. Please be aware that, during author’s corrections, all staff involved in the corrections process will incur costs for you. \n\nDepending on your project and the corrections required, this may include an account manager, producer, designer, editor, writer and so on.\n\nIf there is unused time left over from your estimate, we will use that time to make your alterations to save you money. Once that amount has been exhausted, however, we will begin charging author’s corrections and we will advise you of this by email and then in weekly cost updates.\n\nYou can reduce the amount of corrections by:\n\n- supplying approved sourced material and instructions prior to NWO commencing work\n- seeking authority within your organisation to be the ultimate decision-maker for this project\n- advising the multiple stakeholders within your organisation of the cost of unbudgeted changes\n- compiling all feedback into a single document for NWO’s use.\n \n##### **Deadlines**\n\nWe pride ourselves on meeting tight deadlines and have a strong reputation with our clients for fast, reliable work.\n\nHowever, if you significantly alter the brief – such as change text or photos that have already been supplied and approved – or other circumstances occur beyond our control, we may advise you of revised timelines.\n\n**If timelines are not being kept to on your part and the project is on hold for 90 days or more, we reserve the right to close the project and refund the costs to you of any work not completed. We will always advise you before doing so, and will be happy to pick your project back up when you are ready to move ahead.**\n\n##### **Digital projects**\n\nAdditional terms and conditions apply for digital projects.\n\n##### **Consumables**\n\nExpenses are incurred during every project. These may include phone calls, printing, couriers, proofs and materials. Your quote includes an estimate for these expenses, calculated at 3 per cent of your total quoted amount. We will advise you if these expenses will exceed the quoted amount.\n\n##### **Payment terms and pre-payments**\n\nOur invoices are to be paid within 14 days of the invoice date, with longer payment terms available for negotiation before a job begins.\n\n##### **When you’re a new client**\n\nIf you’re a new client, we reserve the right to invoice you 30 per cent of the total project fee before beginning work.\n\n##### **When you owe us money**\n\nIf payment is delayed longer than 30 days, we reserve the right to withhold future and existing work until payment is made.\n\n##### **When we’re employing suppliers for you**\n\nDepending on the level of costs and complexity associated with your project, we may choose to request a deposit of 30 per cent of the total cost prior to commencing your project. In this case, the remaining 70 per cent of our invoice will be split into milestone-based payments.\n\n##### **When our work forms part of a larger project**\n\nWe reserve the right to invoice you when our responsibility within a project has been completed—not when your project has been completed in total.\n\n##### **When you order our work for your client**\n\nIf you have ordered our work on behalf of a third party, our payment terms still apply. Payment is required when our work is complete, not when you receive payment.\n\n##### **When you choose to make an advance payment**\n\nIf we agree to an advance payment, all work must be completed within that financial year.\n\n##### **Late payment**\n\nIf you do not pay us by the due date on an invoice, we reserve the right to cease production on any of your projects.\n\nWe may also charge a late payment fee:\n\n- 30-60 days late: 5%\n- 60-90 days late: 10%\n- 120+ days late: 15%\n\nWe do not offer payback schemes or loan arrangements.\n\n##### **Limitation of liability**\n\nBy commissioning our services, you are agreeing that you will not hold New Word Order or its agents or employees liable for any incidental or consequential damages which arise from our failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused by intentional or negligent acts or omissions of New Word Order or a third party. Furthermore, we disclaim all implied warranties.\n\n##### **Photography and images**\n\nUnless otherwise specified in this estimate, we will charge you an additional amount if we purchase images from a stock library for your project.\n\nPlease note that you are responsible for ensuring all of your supplied images match the specifications we give you for your project. We expect you to comply with all relevant copyright and privacy laws.\n\nWe reserve the right to charge additional time to assess your photo files and improve substandard images.\n\n##### **Print management and file output**\n\nWe have extensive experience in managing print projects. When you choose us to manage your print, you gain access to our experience, established supplier network and exacting quality control standards.\n\nFrom time to time, our clients choose to manage print themselves. In these situations, we will include a file output fee to cover the cost of supplying the file, and time taken to liaise with the printer will be charged as project management.\n\n##### **Project management**\n\nAll projects require project management. This fee covers the non-creative or strategic hours we expect our agency will expend in delivering your project.\n\n##### **Publicity**\n\nWe may use your name for the purpose of promotional activities involving the works we have carried out for you, unless otherwise specified.\n\n##### **Responsibility for errors**\n\nWe have in place procedures and systems to ensure each of our finished projects reaches the highest possible standard of quality. However, from time to time, errors can occur. While we will do everything possible to fix the error, you are responsible for checking and approving the finished project and, as such, any costs of repairing the error are your responsibility.\n\n##### **Supplying material to us**\n\nWe undertake projects in good faith. If the material you supply – such as photography, graphics or text – does not match the expected standard set during our discussions, we reserve the right to charge for the time it will take to improve or alter the material in order to use it.\n\nPlease supply all text, graphics and photography in a digital format unless otherwise specified in this estimate or brief.\n\n##### **Tenders**\n\nFrom time to time, we are engaged to supply services under a preferred supplier or tender arrangement. We reserve the right to withdraw from providing services after or during our appointment if changes to scope or exceptional circumstances make delivery untenable. Any decision will be made in consultation with the client.\n\n##### **Warranty of originality**\n\nNew Word Order warrants and represents that, to the best of its knowledge, the work assigned hereunder is original and has not been previously published, or that consent to use has been obtained on an unlimited basis; that all work or portions thereof obtained through the undersigned from third parties is original or, if previously published, that consent to use has been obtained on an unlimited basis; that New Word Order has full authority to make this agreement; and that the work prepared by New Word Order does not contain any scandalous, libellous, or unlawful matter. This warranty does not extend to any uses that the client or others may make of our product that may infringe on the rights of others. The client expressly agrees that it will hold New Word Order harmless for all liability caused by the client’s use of our product to extent such use infringes on the rights of others.\n\n##### **Writing services**\n\nWe have extensive experience in all forms of writing and editing. Based on our experience, we choose not to work with Word files that contain multiple images or tables, as these files easily corrupt during the editing process. We are happy, though, to work with Word files with the images and tables extracted. Redesigning the Word file to include the images and tables at the end of the editing process will incur a separate fee.\n\n##### **Your obligation**\n\nYou have sole responsibility of ensuring the suitability and availability of any trademark rights, copyrights or other property rights that are intended to vest in the works that we have been commissioned to produce in accordance with your instructions.\n\n---","textSize":"text-base","textColour":"text-black"}},"new3":{"type":"heading","enabled":true,"collapsed":false,"fields":{"headingText":"Digital terms and conditions","headingColour":"text-black","headingSize":"text-5xl"}},"new4":{"type":"text","enabled":true,"collapsed":false,"fields":{"text":"##### **Overview**\n\nUpon project commencement it is expressly understood by New Word Order that the client has agreed to the terms and conditions outlined below.\n\n##### **Estimate**\n\nThe estimate is valid for a period of 30 days from the date of issue. The estimate has been provided according to an initial client brief. Unless an item has been explicitly listed in this estimate it is not included in the price. Alterations to this brief or specifications will incur further costs. New Word Order reserves the right to alter the estimate should we believe the scope of works falls outside of what was estimated. Please contact the account manager prior to estimate approval should items within the estimate require clarification. All estimates require signed or email approval and order numbers (if an ordering system is in use) prior to commencement of work.\n\n##### **Brief / specification / strategy / development planning**\n\nAll brief / specification / strategy / development planning documents provided to the client by New Word Order supersede any client brief. The documents are the final brief for the project and will be what New Word Order works from to design and build the project. The client is responsible for ensuring all stakeholders within their organisation and relevant external organisations have read the document/s in full detail. Project design and development will not commence until New Word Order has received sign-off of the documents. Requests not covered within the documents that have been signed off will be treated as alterations to scope and therefore be subject to a costing and timeline review.\n\n##### **Timeframes**\n\nThe timeline is negotiated at project commencement once the final estimate has been approved. Timelines provided prior to final estimate approval are indicative only and may not form part of the project plan. Deadlines agreed in the timeframe set down at project commencement are subject to change should the client fail to supply requested materials, information and/or access to data, software or other systems according to the agreed schedule. All work will cease and timeframes will be impacted should invoices not be paid within the required period (please see payment notes). New Word Order endeavors to work within timeframes however there are certain factors that are subject to change and are outside our control. As such New Word Order cannot guarantee deadlines will be met.\n\n##### **Artwork**\n\nArtwork is to be fully approved from all client parties prior to the commencement of further work. Once approved and development commences, artwork alterations will incur further costs. Artwork supplied by the client needs to be to New Word Order specifications. Client must provide a detailed brief including placement and background specifications.\n\nOur estimate assumes a standard level of complexity. Upon viewing the artwork, New Word Order reserves the right to put forward an altered estimate should the artwork be not within the budget estimated.\n\n##### **Content**\n\nWhere this estimate pertains to content entry, time has been allocated for New Word Order to input a set amount of content (as defined by the estimate). Should more time be required, it will be charged at our standard hourly rate. Content cannot be input until the project has been finalised and fully tested by New Word Order. The client timelines should allow content to be uploaded after completion of development and prior to final testing.\n\n##### **Supply of material**\n\nText, graphics and photography are to be supplied in digital format unless otherwise specified in this estimate. Text is to be fully edited and proofread prior to New Word Order receiving it. All supplied materials must comply with standard copyright requirements. Work will not commence until all supplied materials have been given to New Word Order and they meet the requirements of the New Word Order workflow process. Failure to provide information in a timely manner will result in timelines being pushed out to accommodate.\n\n##### **Imagery**\n\nUnless otherwise specified in this estimate imagery required for a project that is purchased from a stock library or shot specifically by New Word Order’s professional photographer will be sourced at an additional cost.\n\n##### **Corrections, alterations and expenses**\n\nExpenses incurred throughout the project including couriers, proofs, and materials are invoiced in addition to the estimated amount. As much as possible we try to accommodate client input and alterations within our estimates. However feedback, corrections and alterations to the brief over and above those estimated will be charged as incurred. The client can reduce the amount of corrections by supplying approved sourced material and instructions prior to New Word Order commencing work.\n\n##### **Payment**\n\nUnless otherwise specified a deposit of 30% of the total estimate will be paid prior to the commencement of the project. The remaining 70% will be split into milestone based part payments. Each invoice is to be paid within 30 days of the invoice date. In the event of an invoice not being paid within the terms, production will cease on all work for the client. New Word Order reserves the right to invoice projects when our portion of the project has been completed, not once the project has been finalised by the client. In the case of content managed websites this means New Word Order will invoice once we have finalised our portion of the project – not once the website has gone live. New Word Order takes no responsibility for the time it takes for the client to enter content. If the client uses a purchase order number system in order to pay invoices the purchase order number is to be provided upon estimate approval. The project will not commence without a purchase order number. We do not, at any stage, offer payback schemes or loan arrangements. If New Word Order agrees to an advance payment, all work must be completed within that financial year. Your acceptance of this estimate includes full acceptance of the payment terms listed above. Once estimate approval has been provided these payment terms are not negotiable.\n\n##### **Project completion**\n\nNew Word Order will ensure the project is tested correctly however we do require our clients to fully test and approve their project prior to project completion. Testing is carried out at each stage of development. New Word Order will require proofs to be signed of at each stage of development. Once final approval has been given and the project is finalised, a 14-day period is allocated for final client testing. Once this period ends, alterations/fixes will be charged as incurred.\n\n##### **Publicity**\n\nNew Word Order may use the client’s name for the purpose of promotional activities involving the works carried out for the client unless otherwise specified.\n\n##### **Search engine optimisation**\n\nThis estimate does not include SEO (search engine optimisation) unless specified in the estimate.\n\n##### **Client’s obligation**\n\nThe client acknowledges that it has the sole responsibility of ensuring the suitability and availability of any trademark rights, copyrights or other property rights that are intended to vest in the works which New Word Order has been commissioned to produce in accordance with the client instructions.\n\n##### **Warranty of originality**\n\nNew Word Order warrants and represents that, to the best of its knowledge, the work assigned hereunder is original and has not been previously published, or that consent to use has been obtained on an unlimited basis; that all work or portions thereof obtained through the undersigned from third parties is original or, if previously published, that consent to use has been obtained on an unlimited basis; that New Word Order has full authority to make this agreement; and that the work prepared by New Word Order does not contain any scandalous, libellous, or unlawful matter. This warranty does not extend to any uses that the client or others may make of New Word Order’s product which may infringe on the rights of others. The client expressly agrees that it will hold New Word Order harmless for all liability caused by the client’s use of New Word Order’s product to extent such use infringes on the rights of others.\n\n##### **Limitation of liability**\n\nThe client agrees that it shall not hold New Word Order or its agents or employees liable for any incidental or consequential damages which arise from New Word Order failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused by intentional or negligent acts or omissions of New Word Order or a third party. Furthermore, New Word Order disclaims all implied warranties.\n\n##### **Platform and browser compatibility**\n\nThe client is responsible to confirm the works produced by New Word Order are to brief and fit for purpose and function on required browsers. As at the time of execution of this estimate New Word Order will test on the following browsers and platforms. New Word Order is not responsible for work to update websites when new browsers are released or does not work on browsers not included in the list provided in the estimate. If Internet Explorer 6, mobile browsers or any browsers not stated in the estimate are required then additional charges will apply unless otherwise stated.","textSize":"text-base","textColour":"text-black"}}},"buttons":[],"sectionTitle":null}}}}}]