[{"type":"vizyBlock","attrs":{"id":"vizy-block-LU0O2e8wW5","enabled":true,"collapsed":false,"values":{"type":"type-0jFlVakMTB","content":{"fields":{"sectionHeight":"h-auto","backgroundColour":"bg-white","textBuilder":{"sortOrder":["new1","new2"],"blocks":{"new1":{"type":"heading","enabled":"1","fields":{"headingText":"General terms and conditions","headingColour":"text-black","headingSize":"text-5xl"}},"new2":{"type":"text","enabled":"1","fields":{"text":"#### About this estimate\n\nThis estimate is valid for a period of 30 days from the date of issue.\n\nThe following documents should be read together to understand the scope and price of our quoted services:\n\n- our estimate\n- your brief, if supplied\n- these General Terms and Conditions\n- our Digital Terms and Conditions and other subcontractor terms and conditions, if applicable.\n\nThis estimate has been provided according to your brief to us. You should assume that unless a service has been explicitly listed in this quote, it is not included in the price.\n\nAlterations to this brief or specifications will incur further costs, and we reserve the right to alter this estimate should we believe the changing scope of work falls outside of what was originally quoted.\n\nIt is your responsibility as the client to contact your account manager prior to approving the quote if you have queries or require clarification about any items in the quote. It is also your responsibility as the client to ensure this estimate accurately reflects the scope of work you require.\n\nBefore we begin work, you must sign your approval of the quote and, if your organisation uses an ordering system, provide an order number or purchase order.\n\nYour acceptance of this quote includes full acceptance of the conditions and payment terms listed in this document. Once quotation approval has been provided, these conditions and payment terms are not negotiable.\n\n#### Beginning your project\n\nWe will not schedule or begin work on your project until we receive from you all of the artwork, content and other files required for the project, as well as the signed estimate or a purchase order.\nFor example, for an annual report, this might include all finalised content, graphs, charts, photos, captions, financial statements and logos. This saves our studio unnecessary downtime and you money.\nWe will negotiate and document exceptions where required, but please be aware this may affect your costs and timeline.\nYour NWO account manager may provide you with a checklist to ensure you are aware of all material that you must provide before we begin work on your project.\nBrief\nUsually, projects within NWO are worked on according to a brief developed in consultation between you and us. If you have not supplied a written brief to us, we may ask you to fill out our briefing template before we create an estimate. You need to check the wording of our estimate directly reflects your understanding of the work we’re carrying out for you. If it does not, please tell us and we will not begin working on the project until your concern is answered.\nChecking, approval and signing-off\nAs the client, you are responsible for checking your project for any errors and approving the final project. When you advise us that you approve a project, we take this to mean that you have checked it thoroughly for errors and that you are satisfied it has been completed to your satisfaction. For complex or additional jobs, we may ask you to fill in an approval form.\nAlthough we have procedures and systems in place to ensure the highest quality of our work, checking for errors is ultimately your responsibility. On some projects, we may require you to provide your approval in writing before we finish work on your job or continue to publication or printing.\nClient-directed alterations\nAs much as possible, we try to accommodate client input and alterations within our quotes. However feedback, corrections and alterations to the brief over and above those quoted will be charged as incurred.\nThis is how we define a single round of changes: We supply the draft product, you email or otherwise detail the changes, and we then include those changes in our final product to you. Please note our preferred way of receiving changes is via a marked-up PDF.\nChanges beyond this scope will be charged as author’s corrections. Please be aware that, during author’s corrections, all staff involved in the corrections process will incur costs for you. Depending on your project and the corrections required, this may include an account manager, producer, designer, editor, writer and so on.\nIf there is unused time left over from your estimate, we will use that time to make your alterations to save you money. Once that amount has been exhausted, however, we will begin charging author’s corrections and we will advise you of this by email and then in weekly cost updates.\nYou can reduce the amount of corrections by:\nsupplying approved sourced material and instructions prior to NWO commencing work\nseeking authority within your organisation to be the ultimate decision-maker for this project\nadvising the multiple stakeholders within your organisation of the cost of unbudgeted changes\ncompiling all feedback into a single document for NWO’s use.\n \nDeadlines\nWe pride ourselves on meeting tight deadlines and have a strong reputation with our clients for fast, reliable work.\nHowever, if you significantly alter the brief – such as change text or photos that have already been supplied and approved – or other circumstances occur beyond our control, we may advise you of revised timelines.\n","textSize":"text-base","textColour":"text-black"}}}},"buttons":"","sectionTitle":""}}}}}]